#support-wrapper {
    padding: 20px;
}

.support-top {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    margin-bottom: 20px;
    gap: 15px;
    flex-wrap: wrap;
}

.support-title {
    margin: 0 0 5px 0;
    font-size: 1em;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 6px;
    color: white;
}

.support-sub {
    margin: 0;
    font-size: 0.75em;
    color: #5a7a9a;
    letter-spacing: 1px;
}

.btn-new-ticket {
    background-color: #d5ad32;
    color: white;
    text-decoration: none;
    padding: 8px 18px;
    border-radius: 6px;
    font-size: 0.65em;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 3px;
    white-space: nowrap;
    box-shadow: inset 0 0 0 1px rgba(0,0,0,.19), inset 0 0 0 2px rgba(255,255,255,.19);
    transition: background-color 0.3s;
}

.btn-new-ticket:hover {
    background-color: #cba62f;
    color: white;
    text-decoration: none;
}

.support-empty {
    text-align: center;
    padding: 50px 20px;
    color: #3a4a5a;
}

.support-empty i {
    font-size: 2.5em;
    margin-bottom: 12px;
    display: block;
}

.support-empty p {
    font-size: 0.75em;
    letter-spacing: 2px;
    text-transform: uppercase;
    margin: 0;
}

/* Ticket list */
.ticket-list {
    background-color: #0c1a28;
    border-radius: 6px;
    overflow: hidden;
    box-shadow: 0 2px 0 rgba(0,0,0,.13);
}

.ticket-list-header {
    background-color: #0e1720;
    padding: 8px 15px;
    display: flex;
    gap: 10px;
    font-size: 0.6em;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 3px;
    color: #4a5a6a;
}

.ticket-row {
    display: flex;
    align-items: center;
    padding: 12px 15px;
    border-top: 1px solid rgba(0,0,0,.2);
    text-decoration: none;
    gap: 10px;
    transition: background-color 0.2s;
}

.ticket-row:hover {
    background-color: rgba(255,255,255,.02);
    text-decoration: none;
}

.tcol-subject { flex: 1; min-width: 0; }
.tcol-cat     { min-width: 130px; font-size: .75em; color: #5a7a9a; letter-spacing: .5px; }
.tcol-user    { min-width: 100px; font-size: .78em; font-weight: 700; }
.tcol-status  { min-width: 80px; }
.tcol-date    { min-width: 90px; font-size: .72em; color: #3a4a5a; text-align: right; }

.ticket-subject {
    color: white;
    font-size: .85em;
    font-weight: 600;
    letter-spacing: .5px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    display: block;
}

/* Status badges */
.status-badge {
    display: inline-block;
    padding: 3px 8px;
    border-radius: 4px;
    font-size: 0.6em;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 2px;
}

.status-open    { background: rgba(0,198,48,.15);   color: #00c630; border: 1px solid rgba(0,198,48,.3); }
.status-pending { background: rgba(213,173,50,.15); color: #d5ad32; border: 1px solid rgba(213,173,50,.3); }
.status-closed  { background: rgba(90,122,154,.15); color: #5a7a9a; border: 1px solid rgba(90,122,154,.3); }

/* Ticket form */
.support-form-card {
    background-color: #0c1a28;
    border-radius: 6px;
    overflow: hidden;
    box-shadow: 0 2px 0 rgba(0,0,0,.13);
    max-width: 700px;
    margin: 0 auto;
}

.support-form-header {
    background-image: url('/images/header-bg.png');
    background-size: cover;
    box-shadow: inset 0 0 0 1px rgba(0,0,0,.32), inset 0 0 0 2px rgba(255,255,255,.19);
    padding: 10px 20px;
    font-size: 0.7em;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 5px;
    color: white;
}

.support-form-body {
    padding: 20px;
}

.support-error {
    background: rgba(238,29,37,.15);
    border: 1px solid rgba(238,29,37,.4);
    border-radius: 6px;
    padding: 10px 14px;
    color: #ff7070;
    font-size: .78em;
    letter-spacing: 1px;
    margin-bottom: 15px;
}

.sform-group {
    margin-bottom: 15px;
}

.sform-group label {
    display: block;
    font-size: 0.65em;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 3px;
    color: #5a7a9a;
    margin-bottom: 6px;
}

.sform-group input,
.sform-group select,
.sform-group textarea {
    width: 100%;
    background-color: #0e1720;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 6px;
    color: #e8e3ec;
    padding: 10px 14px;
    font-family: 'Raleway', sans-serif;
    font-size: 0.88em;
    outline: none;
    box-sizing: border-box;
    transition: border-color 0.3s;
}

.sform-group select option { background-color: #0e1720; }
.sform-group textarea { min-height: 150px; resize: vertical; }

.sform-group input:focus,
.sform-group select:focus,
.sform-group textarea:focus {
    border-color: #d5ad32;
}

.btn-submit-ticket {
    background-color: #d5ad32;
    color: white;
    border: none;
    padding: 9px 20px;
    border-radius: 6px;
    font-family: 'Raleway', sans-serif;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 3px;
    font-size: 0.65em;
    cursor: pointer;
    transition: background-color 0.3s;
    box-shadow: inset 0 0 0 1px rgba(0,0,0,.19), inset 0 0 0 2px rgba(255,255,255,.19);
}

.btn-submit-ticket:hover { background-color: #cba62f; }

.btn-cancel {
    color: #5a7a9a;
    text-decoration: none;
    font-size: 0.7em;
    letter-spacing: 2px;
    text-transform: uppercase;
    font-weight: 700;
    margin-right: 12px;
    vertical-align: middle;
    transition: color 0.2s;
}

.btn-cancel:hover { color: #e8e3ec; text-decoration: none; }

/* Ticket view */
.ticket-view-header {
    background-color: #0c1a28;
    border-radius: 6px;
    padding: 15px 20px;
    margin-bottom: 15px;
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 15px;
    flex-wrap: wrap;
    box-shadow: 0 2px 0 rgba(0,0,0,.13);
}

.ticket-view-title {
    margin: 0 0 6px 0;
    font-size: 1em;
    font-weight: 900;
    letter-spacing: 2px;
    color: white;
    text-transform: uppercase;
}

.ticket-view-meta {
    font-size: 0.72em;
    color: #5a7a9a;
    letter-spacing: 1px;
}

.ticket-view-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.staff-actions {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
}

.btn-status {
    border: none;
    padding: 5px 12px;
    border-radius: 4px;
    font-family: 'Raleway', sans-serif;
    font-size: 0.6em;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 2px;
    cursor: pointer;
    transition: opacity 0.2s;
}

.btn-status:hover { opacity: 0.8; }
.btn-status-open    { background: rgba(0,198,48,.2);   color: #00c630; }
.btn-status-pending { background: rgba(213,173,50,.2); color: #d5ad32; }
.btn-status-close   { background: rgba(238,29,37,.2);  color: #ee1d25; }

/* Messages */
.ticket-messages {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-bottom: 15px;
}

.ticket-msg {
    display: flex;
    gap: 12px;
    align-items: flex-start;
}

.ticket-msg.staff-msg {
    flex-direction: row-reverse;
}

.ticket-msg-avatar img {
    width: 36px;
    height: 36px;
    border-radius: 4px;
    flex-shrink: 0;
}

.ticket-msg-bubble {
    flex: 1;
    max-width: calc(100% - 50px);
    background-color: #0c1a28;
    border-radius: 6px;
    padding: 10px 14px;
    box-shadow: 0 1px 0 rgba(0,0,0,.13);
}

.staff-msg .ticket-msg-bubble {
    background-color: #11213a;
    border-left: 3px solid #d5ad32;
}

.ticket-msg-info {
    font-size: 0.72em;
    color: #5a7a9a;
    letter-spacing: 1px;
    margin-bottom: 6px;
    display: flex;
    align-items: center;
    gap: 7px;
    flex-wrap: wrap;
}

.staff-tag {
    background: rgba(213,173,50,.15);
    color: #d5ad32;
    font-size: 0.85em;
    font-weight: 900;
    padding: 1px 6px;
    border-radius: 3px;
    letter-spacing: 2px;
    text-transform: uppercase;
}

.op-tag {
    background: rgba(117,179,199,.15);
    color: #75b3c7;
    font-size: 0.85em;
    font-weight: 900;
    padding: 1px 6px;
    border-radius: 3px;
    letter-spacing: 2px;
    text-transform: uppercase;
}

.msg-time { color: #3a4a5a; }

.ticket-msg-content {
    color: #b8c8d8;
    font-size: 0.88em;
    line-height: 1.6;
    overflow-wrap: break-word;
    white-space: pre-wrap;
}

/* Reply + closed */
.ticket-reply-form {
    background-color: #0c1a28;
    border-radius: 6px;
    overflow: hidden;
    box-shadow: 0 2px 0 rgba(0,0,0,.13);
}

.ticket-reply-header {
    background-image: url('/images/header-bg.png');
    background-size: cover;
    box-shadow: inset 0 0 0 1px rgba(0,0,0,.32), inset 0 0 0 2px rgba(255,255,255,.19);
    padding: 8px 15px;
    font-size: 0.65em;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 4px;
    color: white;
}

/* ── Staff reply panel ─────────────────────────── */
.staff-reply-panel {
    background-color: #0c1a28;
    border: 1px solid rgba(213,173,50,.25);
    border-radius: 6px;
    overflow: hidden;
    box-shadow: 0 2px 10px rgba(213,173,50,.08);
    margin-top: 15px;
}

.staff-reply-panel-header {
    background: linear-gradient(135deg, #161f2e 0%, #1a2535 100%);
    border-bottom: 1px solid rgba(213,173,50,.2);
    padding: 10px 16px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 10px;
    font-size: 0.68em;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 3px;
    color: #e8e3ec;
}

.staff-status-controls {
    display: flex;
    align-items: center;
    gap: 5px;
    flex-wrap: wrap;
}

.staff-reply-form {
    padding: 14px 16px 16px;
}

.staff-reply-body {
    display: flex;
    gap: 12px;
    align-items: flex-start;
}

.user-reply-body {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    padding: 14px 16px;
}

.staff-reply-avatar {
    width: 36px;
    height: 36px;
    border-radius: 4px;
    flex-shrink: 0;
    margin-top: 2px;
    image-rendering: pixelated;
}

.staff-reply-right {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.staff-reply-textarea {
    width: 100%;
    background-color: #0e1720;
    border: 1px solid rgba(213,173,50,.2);
    border-radius: 6px;
    color: #e8e3ec;
    padding: 10px 12px;
    min-height: 100px;
    resize: vertical;
    font-family: 'Raleway', sans-serif;
    font-size: 0.88em;
    outline: none;
    transition: border-color 0.3s;
    box-sizing: border-box;
}

.staff-reply-textarea:focus {
    border-color: #d5ad32;
}

.staff-reply-textarea::placeholder {
    color: #3a4a5a;
}

.staff-reply-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    flex-wrap: wrap;
}

.staff-reply-hint {
    font-size: 0.68em;
    color: #3a4a5a;
    letter-spacing: .5px;
    flex: 1;
}

.btn-submit-close {
    background-color: rgba(238,29,37,.2);
    border: 1px solid rgba(238,29,37,.4);
    color: #ee5050;
    padding: 9px 18px;
    border-radius: 6px;
    font-family: 'Raleway', sans-serif;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: 2px;
    font-size: 0.65em;
    cursor: pointer;
    transition: background-color 0.3s, border-color 0.3s;
    white-space: nowrap;
}

.btn-submit-close:hover {
    background-color: rgba(238,29,37,.35);
    border-color: rgba(238,29,37,.6);
}

/* Standard user reply */
.ticket-reply-form {
    background-color: #0c1a28;
    border-radius: 6px;
    overflow: hidden;
    box-shadow: 0 2px 0 rgba(0,0,0,.13);
    margin-top: 15px;
}

.ticket-closed-notice {
    background: rgba(90,122,154,.12);
    border: 1px solid rgba(90,122,154,.3);
    border-radius: 6px;
    padding: 12px 16px;
    font-size: 0.78em;
    color: #5a7a9a;
    text-transform: uppercase;
    letter-spacing: 2px;
    font-weight: 700;
}

@media (max-width: 768px) {
    .tcol-cat, .tcol-user, .tcol-date { display: none; }
    .ticket-list-header .tcol-cat, .ticket-list-header .tcol-user, .ticket-list-header .tcol-date { display: none; }
    .staff-msg { flex-direction: row; }
    .staff-msg .ticket-msg-bubble { border-left: 3px solid #d5ad32; border-right: none; }
}